Need Help?

At Insight Business, serving you is our top priority. That means giving you the support you need to get the most out of your communication services.

We've provided answers to the questions our customers most often ask.

If you don't find the answer you're looking for, please call us.

We're ready to assist you. Our general toll free number is 1-877-972-4100. Please listen to the entire menu before selecting your option.

Tech support and repair (option # 1)

Billing (option # 3)

Prefer to send an email? Click here

General FAQs

Can you help me understand my bill?

If there's something on your bill you don't understand, the easiest thing to do is call one of our Customer care specialists at our Business Class Customer Care Center: 1-877-972-4100 (select option #3)

How do I upgrade or add services?

It's easy to upgrade or add services. One of our sales specialists will be happy to help. Please contact our Business Class Sales Team at: 1-877-900-5590 (select option #2)

I'm relocating my business, can you help me transfer services?

If you are relocating, please call us with your new business address and we will check to see if We can simply transfer your services. If you are moving out of our service area, we'll sure be sorry to lose you, but we'll assist you however we can with the move. Please contact our Business Class Customer Care Center at:1-877-972-4100 (select option #1)

Data FAQs

I am having trouble getting connected to the internet. What should I do?

It's easy to troubleshoot many of your online problems yourself. You don't need technical support - just power down and power up your system! Follow the steps below, and if you're still having trouble, please cal contact our Business Class Customer Care Center at: 1-877-972-4100 (select option #1)

Power-Up / Power-Down

Make sure all cables and cords are firmly connected by checking both ends of:
- Cable from the wall to the modem
- Cable from the modem to either the computer or the router (if you have a router)
- Cable from the router (if you have one) to the computer
- Cord from the modem to the power outlet
Unplug the power cord to the modem (and router if you have one installed) and shutdown your computer(s).
1. Wait 2 minutes
2. Plug-in your equipment in the following order
  1. Plug in the modem and wait for the lights to synchronize with the network
  2. Plug in the router (if you have one) and wait 2 minutes
  3. Start your computer(s)

For more Data (High Speed Internet) tips click here.

For additional assistance contact our Business Class Customer Care Center at: 1-877-972-4100 (select option #1)

Phone

How do I use my voicemail?

Setting up your voicemail is simple. Please follow the steps below:

Setting up your mailbox

Dial the access code provided by the technician during your installation, or go to: http://www.insightcom.com/help-phone-accesscode.asp
Enter temporary password
Follow prompts to set up new password and mailbox options

Retrieving voicemail

Dial your local access number:
- Louisville: 866-782-9795
- Lexington: 859-309-0970
- Covington: 859-360-0970
- Bowling Green: 270-904-0970
- Columbus: 614-745-0970
Enter mailbox number and PIN

For more Phone tips click here.

For additional assistance contact our Business Class Customer Care Center at: 1-877-972-4100 (select option #1)

TV FAQs

How do I restrict viewing of unwanted programs?

Locks Setup

Press MENU on your remote twice.
Select SETUP. You may need to arrow down to page 2 of the menu to get there.
Select PARENTAL CONTROLS SETUP.
Enter a 4 digit Locks PIN.
Reenter the PIN to confirm.
This PIN will now be required to restrict viewing through the on screen guide. You can set locks using the categories by Movie Rating, TV Rating, TV Content, Channel and Title

For more Data TV tips click here.

For additional assistance contact our Business Class Customer Care Center at: 1-877-972-4100 (select option #1)